Terms of Service

These terms are an agreement between TODO_LEGAL_ENTITY_NAME ("we", "us") and the business that opens a vedhasAI account ("you"). By creating an account or using the service you accept them. If you do not accept them, do not use vedhasAI.

Acceptance and eligibility

You must be at least 18 years old and acting for a business or other organisation. If you accept these terms on behalf of a company, you confirm you are authorised to bind it. vedhasAI is not intended for personal or household use.

Definitions

• Service — the vedhasAI application, APIs, website and support.
• Workspace — the account and database belonging to one business.
• Customer Data — everything you or your End Customers put into the Service: messages, leads, inventory, prompts, media and configuration.
• End Customers — the people who message your business through a connected channel.
• Third-Party Platforms — Meta (WhatsApp Business Platform, Messenger, Instagram, Lead Ads, Marketing API), Google (sign-in, Google Ads API) and any other service you connect.

Your account

Keep your credentials secret and your team's roles current. You are responsible for everything done under your account, including by your team members. Tell us immediately at security@vedhasai.com if you suspect unauthorised access.

The service, and changes to it

We provide the Service on a subscription basis. We improve it continuously, which means features may change. If we remove or materially reduce a feature you rely on, we will give reasonable notice.

Features labelled Early access or Coming soon on our website and inside the app are provided "as is". They may change, break or be withdrawn, and they are not covered by any service commitment.

Your responsibilities

This section matters most, because breaking it can get your business banned by a platform.

Consent to message. You must have a lawful basis and the End Customer's opt-in before sending them proactive messages, including broadcasts and template messages. You must honour opt-outs promptly.

Platform rules. You must comply with the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy, the Meta Platform Terms and developer policies, Google Ads policies, and our Acceptable Use Policy.

Indian law. You must comply with applicable law, including the Digital Personal Data Protection Act, 2023, consumer-protection rules on misleading claims, and telecom and unsolicited-commercial- communication rules.

Accuracy. You are responsible for the catalogue, prices, prompts and FAQs you load. The AI answers from what you give it. Wrong prices in your inventory produce wrong prices in chats.

Review. You must review AI output where it matters, and you must keep a human able to take over conversations.

Your customers' data. As between us, you are the Data Fiduciary for End Customer data and we are your processor. Our Data Processing Addendum is part of these terms.

AI features: what we do and do not promise

vedhasAI uses AI models to draft replies, summarise conversations, extract lead details and decide whether to send a follow-up. AI output can be inaccurate, incomplete or unsuitable. It is not legal, financial, medical or other professional advice. You decide what the AI is allowed to do, you can test prompts before activating them, and your team can take over any chat. You remain responsible for what your business says to its customers.

Third-party platforms

vedhasAI depends on Third-Party Platforms that we do not control.

• Their availability, rate limits, policies and pricing can change at any time, and that can affect features.
• Fees they charge — including Meta's WhatsApp messaging charges — are set and billed by them, separately from your vedhasAI subscription, unless your plan states otherwise.
• If a platform suspends or bans your account, we cannot reverse it. We will help where we can.
• You are responsible for maintaining your own accounts with those platforms in good standing.

Acceptable use

The Acceptable Use Policy forms part of these terms. Breaching it is a material breach of this agreement.

Fees, billing and taxes

Fees are those shown on your order or on the pricing page at the time you subscribe. Subscriptions renew automatically for the same period unless cancelled before the renewal date.

Prices exclude GST and other applicable taxes unless stated otherwise. You are responsible for taxes other than those on our income.

If payment fails, we may suspend the Service after giving you notice and a reasonable chance to fix it. Refunds and cancellations are covered in the Refund and cancellation policy.

Trials and early access

Where a trial is offered, it runs for the period stated and converts to a paid subscription only if you choose to continue. Early-access features may be limited to selected accounts and can be withdrawn.

Customer Data and ownership

You own your Customer Data. You grant us a limited, non-exclusive licence to host, process, transmit and display it solely to provide and support the Service, and to comply with law.

We do not use Customer Data to train generalised AI models, and our AI providers are contractually required not to either.

We may use aggregated, de-identified usage statistics that cannot identify you, your business or any individual, to operate and improve the Service.

Confidentiality

Each side will protect the other's non-public information with at least reasonable care and use it only for this agreement. This does not cover information that is public, independently developed, or required to be disclosed by law.

Our intellectual property, and your feedback

The Service, its software, design and documentation belong to us and our licensors. These terms grant you a right to use the Service, not to own it. You may not copy, reverse engineer, resell or create derivative works from it except where the law allows.

If you send us feedback or suggestions, we may use them without obligation or payment to you.

Suspension and termination

We may suspend or terminate your access if you materially breach these terms or the Acceptable Use Policy, if required by law or a Third-Party Platform, or if your use threatens the security or stability of the Service. Where practical we will warn you first and give you a chance to fix the problem. For urgent security or platform-compliance issues we may act immediately.

You may cancel at any time as described in the Refund and cancellation policy.

After termination

You can export your Customer Data before the subscription ends. After termination we delete Workspace data within 30 days and account data within 90 days, except records the law requires us to keep and copies in backups until they rotate, within 90 days. See How to delete your data.

Warranties and disclaimers

We will provide the Service with reasonable skill and care. Beyond that, and to the maximum extent the law allows, the Service is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that AI output will be accurate.

Limitation of liability

To the maximum extent permitted by law, neither side is liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill or data, however caused.

Our total aggregate liability arising out of or relating to this agreement is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

Nothing in these terms excludes liability that cannot be excluded by law, including for fraud or for death or personal injury caused by negligence.

Indemnity

You will indemnify us against claims, losses and reasonable costs arising from your Customer Data, your use of the Service in breach of these terms or the Acceptable Use Policy, or your breach of a Third-Party Platform's rules or of applicable law.

Force majeure

Neither side is liable for delay or failure caused by events beyond its reasonable control, including outages at Third-Party Platforms, internet or power failure, natural disasters, or government action.

Governing law and jurisdiction

These terms are governed by the laws of India. The courts at TODO_CITY have exclusive jurisdiction, subject to the grievance process below.

Grievances and contact

• Support: support@vedhasai.com
• Grievance Officer: TODO_NAME, grievance@vedhasai.com, TODO_ADDRESS
• Postal: TODO_LEGAL_ENTITY_NAME, TODO_REGISTERED_ADDRESS

We aim to acknowledge grievances within 30 days.

Changes to these terms

We may update these terms. The "Last updated" date at the top always shows the current version. For material changes we will email account holders before the change takes effect. Continuing to use the Service after that means you accept the updated terms.

General

These terms, together with the Acceptable Use Policy, Data Processing Addendum, Privacy Policy and Refund and cancellation policy, are the entire agreement between us on this subject. If any provision is held unenforceable, the rest continues in force. You may not assign this agreement without our written consent; we may assign it to a successor in a merger or acquisition. Notices to you go to the email on your account; notices to us go to support@vedhasai.com.